General Questions

Answers

01. How do you authenticate products?

We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed three times before the item is available for sale. To learn more about our authentication process, please click here.
Back to Top

02. Where do you get your products?

Our expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. In addition, we buy from auction houses globally as well as directly from our vintage-loving clients. If you would like to sell to us, please click here.
Back to Top

03. Will I be charged tax?

Sales tax will be calculated and applied to your purchase prior to checkout. It is contingent on your state’s current tax rate. Back to Top

04. What payment methods does WGACA accept?

We accept Visa, MasterCard, American Express, Discover, Affirm and PayPal.
For information on our partnership with Affirm, please click here
. For more general information on how Affirm works, please click here
. We do not offer layaway options.
Back to Top

05. What is your price adjustment policy?

We do not offer price adjustments. Each WGACA item is unique in its grade and age and because of this, its pricing is subject to various conditions. 
Back to Top

06. Are items available in store?

Some of our items listed online are housed in either our Soho or Beverly Hills retail locations. Please e-mail concierge@wgacany.com if you have any questions about our products.
Back to Top

Return Policy

We hope you love your purchase! However, if you need to return an item purchased online, What Goes Around Comes Around accepts returns that comply with our Return Policy. We offer free returns for items that are in the same condition they were delivered in. We cannot accept returned items that have been worn, altered or damaged. We will not accept returns with odor such as smoke or perfume. All returned items must have original tags attached.

Answers

01. How to initiate a return?

All return requests must be made within 7 days of receiving your ordered item(s). This date is confirmed against your tracking number.

To initiate your return request, send an e-mail to help@whatgoesaroundnyc.com. Include your order number, the item(s) you wish to return and your reason for returning. Please allow the Customer Care team 2 business days to respond to your request. Note that our business hours are Mon-Fri 9am to 5pm EST.

Once a member of the Customer Care team has approved your return, please follow the instructions provided. Returned items must be shipped within 3 business days of receiving a response from Customer Care.  The label will void after this period of time and the return will be ineligible. Please save your tracking information for your reference. We suggest saving the receipt provided by UPS to prove that your return has been scanned. We are not responsible for lost returns that have not shown an initial scan at a UPS facility.

We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund or site credit (less original shipping cost) and place a new order. 

Items purchased online cannot be returned to our store locations. All online returns must be authorized by our Customer Care team and shipped to our warehouse via the UPS shipping label provided to you. We are not responsible for lost or damaged items sent to us without authorization or our provided shipping label. 
Once we have received your return and it has been evaluated for condition and authenticity, you will receive an e-mail that your refund has been processed. After processing, your refund may take 5-7 business days to reflect in your account, depending on your payment method. 

Any return requests made after the 7 day return period will be denied. 
 
Items marked as FINAL SALE are not eligible for return.
All Flawed Gems are FINAL SALE and not eligible for return.
Items purchased in our Soho or Beverly Hills store locations are FINAL SALE and not eligible for return.
Items purchased through our wholesale partners are FINAL SALE.
Credits issued for online returns can only be redeemed online, not in our stores.

Back to Top

Order Inquiries

Answers

01. How will I know my order was received?

An e-mail confirmation will be sent after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search your order under ‘My Orders’. All orders associated with your account will appear here, along with their order status. When an order is shipped, the updated tracking information can also be found here.
Back to Top

02. How can I change or cancel my order?

Please e-mail help@whatgoesaroundnyc.com immediately after placing your order to request any changes. There may be instances where we are unable to modify your order if the order has already been processed.
Back to Top

Domestic Orders

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
Back to Top

03. Do you offer gift wrapping options?

Yes. Your gifts can be delivered in our beautifully presented gift boxes for just $4.99 per item. Each box carries the Salesforce logo and comes with a gift card for your personal message. Enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Please note: Gift wrap is not available on all items, extra large items such as rocking horses and sit-and-ride vehicles are excluded. Back to Top

04. Can I return items to a store?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
Back to Top

05. When do I get my refund once I have returned an item?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
Back to Top

06. If I return all the items in my order will I still be charged for delivery?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
Back to Top

07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
Back to Top

08. Do I get charged for delivery of each item I order?

Postage and packaging for each gift basket are charged separately but all other items will have one delivery charge, no matter how many you buy.
Back to Top

09. Do you deliver overseas?

Yes, with the exception of gift certificates.
Back to Top

10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 1212 or complete the form on the Contact Us page.
Back to Top

11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
Back to Top

12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please call 1(800) 555 0199 to discuss your requirements
Back to Top

International Orders

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
Back to Top

03. Do you offer gift wrapping options?

Yes. Your gifts can be delivered in our beautifully presented gift boxes for just $4.99 per item. Each box carries the Salesforce logo and comes with a gift card for your personal message. Enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Please note: Gift wrap is not available on all items, extra large items such as rocking horses and sit-and-ride vehicles are excluded. Back to Top

04. Can I return items to a store?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
Back to Top

05. When do I get my refund once I have returned an item?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
Back to Top

06. If I return all the items in my order will I still be charged for delivery?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
Back to Top

07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
Back to Top

08. Do I get charged for delivery of each item I order?

Postage and packaging for each gift basket are charged separately but all other items will have one delivery charge, no matter how many you buy.
Back to Top

09. Do you deliver overseas?

Yes, with the exception of gift certificates.
Back to Top

10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 1212 or complete the form on the Contact Us page.
Back to Top

11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
Back to Top

12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please call 1(800) 555 0199 to discuss your requirements
Back to Top