General Questions
We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed multiple times by a trained authenticator before the item is available for sale. We collect data about all our items and use it to create reference libraries that show us every variance and minor change made by the brands we carry. We conduct an extremely detailed research about the counterfeit market and collect data on exactly how they are made to compare to authentic pieces. Our Authenticators are trained on exactly what details to look for that indicate an item may be counterfeit. We are constantly improving our methods and using technology to advance our processes. Learn more about our authentication process.
Our expert buyers have sourcing partners worldwide that look for the most pristine and rare vintage finds. In addition, we buy from auction houses globally and directly from our vintage-loving clients. Sell to us now.
Sales tax will be calculated and applied to your purchase prior to checkout. It is contingent on your state’s current tax rate. States that do not have a WGACA presence will not be charged tax.
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is invoiced, at which point you will receive a notification e-mail of the shipment with tracking information. If your order is canceled for whatever reason, the pending charges will drop within the next few business days.
We accept Visa, MasterCard, American Express, Discover, Affirm and PayPal as payment methods.
Check for information on our partnership with Affirm.
Check more general information on how Affirm works.
We do not offer layaway options.
We do not offer price adjustments. Each WGACA item is unique in its grade and age, and because of this, its pricing is subject to various conditions
We cannot offer price adjustments for previously purchased items. Various factors contribute to an item's inclusion or exclusion from a sale. Critical eligibility factors cannot be assessed if a previously purchased item is no longer in our inventory when the sale begins.
Some of our items listed online are housed in our retail locations and are available in-store. Please email shop@whatgoesaroundnyc.com if you have any questions about our products.
An e-mail confirmation will be sent from orders@whatgoesaroundnyc.com after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search for your order under ‘My Orders’. All orders associated with your account will appear there, along with their order status. The updated tracking information can also be found when an order is shipped.
For order cancelation please email cs@whatgoesaroundnyc.com immediately after placing your order to request any changes. There may be instances where we are unable to modify your order if the order has already been processed.
Orders are mostly shipped within two business days with a signature requirement upon delivery. Please note that this includes orders with expedited shipping. Orders placed on weekends or on holidays will begin processing the following business day. Our warehouse is not open on the weekends or holidays. You will be notified via email if items in your order are delayed or out of stock.
Orders received after 1pm EST are considered as the next business day and are not guaranteed to be shipped the same day.
We ship directly within the United States. For international orders, we partner with Flow and ship via DHL. Please see our international FAQ section below if you are ordering from outside the United States.
What Goes Around Comes Around ships internationally to over 100 countries via our international e-commerce partner, Flow. To see if we ship to your country, click the flag on the top left-hand corner of our site.
We have partnered with Flow to allow our international customers to shop with their local currency securely online, receive cost-effective international shipping costs, and prepay duties and taxes. All duties and taxes are collected at checkout and are not factored into the listing prices. At checkout, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that Flow Payments will bill you. There will not be any additional costs billed upon delivery or due as COD charges if you pay the amount at checkout.
To cancel an order, please contact our Customer Care team urgently at cs@whatgoesaroundnyc.com to request an order cancelation. We cannot cancel an order that has already been fulfilled.
International returns are subject to the same terms and conditions as orders placed in the United States. Please refer to our Return Policy for instructions on how to initiate your return.
Unfortunately, we cannot offer site credits or gift cards for international orders.
EXTENDED HOLIDAY RETURN POLICY
For online purchases made between Friday, November 29, 2024, and Tuesday, December 24, 2024, we offer an extended holiday return policy. If you'd like to return an item, you must notify Customer Care by Saturday, January 4, 2025. After that date, the extended return policy will no longer apply. All approved returns must be shipped within 3 days of receiving your return shipping label.
Email us at cs@whatgoesaroundnyc.com to request a Return Authorization. Our Customer Care team is available Monday-Friday, 9 AM to 5 PM EST, and we aim to respond within 2 business days. The return request will be honored based on the date of your initial contact. Please include your order number, the item(s) you'd like to return, and the reason for the return.
Once your request is reviewed, a member of our team will email you the return instructions along with your return shipping label. Please ensure that you use the label provided by WGACA, as we cannot be held responsible for items lost in transit when returned with unauthorized labels.
Final Sale & Discounted Items: Items marked as FINAL SALE or purchased with a discount of 30% or more are not eligible for return.
Return Condition: To be eligible for a refund, items must have all original tags attached, including the security tag, and must be returned in the same condition as delivered. Items must not be worn, altered, damaged, or washed. Any items returned with odors (such as smoke or perfume) will not be accepted. We photograph and document the condition of all items at the time of packaging to verify their return condition.
Non-Qualifying Returns: If the returned merchandise does not meet these conditions, the return may not qualify for a refund. In this case, we reserve the right to send the item(s) back to you without issuing a refund.
Note: Returns are free of charge; however, original shipping and handling fees are non-refundable.
To initiate your return request, send an email to cs@whatgoesaroundnyc.com.
Include your order number, the item(s) you wish to return, and the reason for returning.
Please allow the Customer Care team 2 business days to respond to your request.
Note that our business hours are Monday through Friday, 9 am to 5 pm EST.
Once the Customer Care team approves your return, please follow the instructions.
Returned items must be shipped within 3 business days of receiving a response from Customer Care. The label will be void after this period, and the return will be ineligible.
Please save your tracking information for your reference. We suggest keeping the receipt provided by FedEx to prove that your return has been scanned.
We are not responsible for lost returns that have not shown an initial scan at a FedEx facility.
Items purchased online cannot be returned to our store locations.
All online returns must be authorized by our Customer Care team and shipped to our warehouse via the FedEx shipping label provided to you.
We are not responsible for lost or damaged items sent to us without authorization or our provided shipping label.
Once we have received your return and it has been evaluated for condition and authenticity, you will receive an email that your refund has been processed.
Returns can take 2-3 business days to be processed. After processing, your refund may take 5-7 business days to reflect in your account, depending on your payment method.
Any return requests made after the 7-day return period will be denied.
Items marked as FINAL SALE are not eligible for return.
Items purchased in our retail store locations are FINAL SALE and not eligible for return.
Items purchased through our wholesale partners are FINAL SALE.
All Rolex watches are FINAL SALE.
We do not offer exchanges. If you would like to exchange an item, please return the original item for a refund or site credit (less original shipping cost) and place a new order.
What Goes Around Comes Around buys outright; we do not offer consignment. When you sell your luxury item(s) to us, payment can be issued by one of the following methods:
- Paper check sent to your home
- Direct electronic payment to your bank account
- Store credit where you can earn an extra 20% more than a cash payment
The selling process takes about 3 weeks total from acceptance to pay-out (in the event there are no delays). After uploading your photos, the seller will receive an estimated offer if we are interested in purchasing their item(s). If the seller would like to accept the estimated offer, we will issue a prepaid shipping label for them to send in their item(s) to be checked for QA/QC in-house. After receiving and checking the item(s) for authenticity and condition, our team will then either confirm the estimated quote or propose a counteroffer in the case that the item(s) are in a different condition than the original photos indicated. Once the final offer is agreed upon, the seller will select their preferred method of payout. Store credit is processed the same day and available for use on our website or at any What Goes Around Comes Around store. Check and Direct Deposit payments are processed by our internal finance department, and the payout is mailed or deposited within 10 business days.
We are currently buying luxury accessories from Chanel, Hermès, Gucci, Louis Vuitton, Dior, Fendi, Prada, and YSL.
We are currently buying handbags, luggage, small leather goods, jewelry, belts, scarves, home goods, and much more from our list of accepted brands only.
We do not accept footwear, items outside our list of accepted brands, or any items that have been damaged, altered, or customized.
Yes, we do take men's luxury accessories! We buy men’s luggage, leather goods, and more from Hermès, Gucci, Louis Vuitton, Dior, and Prada.
To submit items for sale and receive a quote for your luxury item(s), please send photos to us at luxbuyers@wgacany.com, and you will receive a reply within 7-10 business days. Please note that our retail teams cannot offer this service, and it can only be done through e-mail. Follow our luxury submission photo guide below to receive your estimated offer right away.
Please take clear photos of the best possible quality for your item(s) to be evaluated by the Buy Team.
The following images are required to receive a quote for your item(s):
- Front of item
- Back of item
- Interior of item
- Sides of item
- Base/bottom of item
- Serial number, date code or blind stamps. If you do not know where to look for this on your bag, we are happy to show you where to find it.
If your item shows significant wear, please be sure to photograph and describe it clearly. Additional photo angles for bags in used condition should include:
- Up-close image of corners
- Up-close image of handles, hardware & strap (if applicable)
- Interior pockets
If you accept the estimated offer for your item(s), you will be issued a prepaid FedEx shipping label via email. Use this label to send your item(s) to our Buying Office for QA/QC inspection. We do not provide shipping materials to sellers. Please securely pack your item(s) using any box and packing materials you see fit in order to maintain the condition and structure of the item(s). You can then drop your package off at any FedEx facility or schedule a pickup.
Sellers can track shipments using the FedEx tracking number. Once this page has been updated to “Delivered” status, please allow 1-3 days for us to process your package. After QA/QC inspection, the seller will receive an e-mail confirmation and update describing the next steps.
There is no limit to how many items a seller can submit to us. Please remember to keep submissions limited to only the accepted categories and brands we carry.
We offer a store credit value that’s 20% greater than the cash estimate issued for each item submitted by a seller. Store credit can be redeemed at any WGACA retail location as well as on our website.
We determine the price of each item we buy based on its current market value, which can vary by style, size, colorway, and, of course, condition. Other factors such as client demand, rarity, accessibility, and our retail price are also considered when making our offers to sellers.
We offer full transparency to our sellers regarding the valuation of their luxury item(s) and do our best to answer any questions.
We realize and understand that a seller might receive a higher offer for their luxury item(s) from a different company, as we all have our own pricing structures, markups, and customer demands. Although we do not practice price-matching, we are open to hearing your price expectations and, in some cases, are open to negotiations.
If we pass on the item(s) due to condition and/or authenticity concerns, we will update you via e-mail and ship the item(s) back to you immediately. If we are unable to authenticate the item, you will need to provide us with a return label to send back. If you choose not to accept an updated offer after the inspection or we do not come to an agreement on price, we will ship the item(s) back to you immediately at no expense to you. All shipments are made via FedEx.
We do not provide virtual authentication services. However, during the selling process, all items are checked for authenticity in-house. If our team passes on an item due to authenticity concerns, we are happy to explain how we came to that determination and describe the specific points of concern if the seller wishes to hear them.
What Goes Around Comes Around takes authenticity very seriously and guarantees that only authentic items are sold to our customers. For that reason, we cannot accept any item that we are not 100% confident is authentic.
Once an item is sold to a third-party wholesale partner such as Dillard's, Von Maur, or Belk, we no longer own the product and cannot extend further courtesies on their behalf. If you wish to return or exchange, it must be done with the wholesale partner and by their policy.
We do not offer warranties on any of our products due to the varying degrees of the condition of each item at the time of purchase.
Our feature to register on our website is still a work in progress.
Unfortunately, we are not able to provide boxes or original dust bags for your purchase. Each item is pre-owned and sometimes purchased without the original box or duster. Your handbag is still guaranteed to be authentic without these effects.
For all questions regarding purchases made on Amazon, please contact them directly.
All orders placed through TikTok are final sale. For all other questions regarding purchases made on TikTok, please contact our team at cs@whatgoesaroundnyc.com.
